Dear customer,

in compliance with the regulations in force to protect the consumer, we report below the general conditions of sale (hereinafter “conditions”) applied to the online purchase of products on the site www.prosciuttificiocrosare.it (hereinafter “our site” or “site”) owned by Prosciuttificio Crosare di Visentin Massimiliano & C. S.A.S. (hereinafter “seller” or “company”).

The customer is urged to read the conditions below carefully as the purchase and related payment of any product from the site implied reading, understanding and full acceptance of them.

1. MODE OF PURCHASE

Purchasing products from our site is possible for anyone without registration.

The characteristics of each product are indicated for each product.

Although the company makes every effort to ensure that this information is as correct and current as possible, the information is intended for general, non-binding information purposes only about the product being sold.

Images of products and any accessories in the photos are for illustrative purposes only, the image may differ from the characteristics of the physical product in color and size, also the products are considered to be sold without any accessories, except where expressly written.

In our site we sell products subject to natural weight loss, while we do our best to adhere to the sizes described, we are not responsible for the natural variation in weight of the same.

The correct receipt of the order is confirmed by the Seller through an automatic e-mail response sent to the e-mail address provided by the customer at the time of purchase. This confirmation message will contain an “order number”, to be used in case of any communication with the company.

The message will contain all the data entered by the customer, including the destination; the customer agrees to verify its correctness and promptly notify the company of any corrections, such corrections will be accepted only if the order has not yet been taken over by the carrier.

In the case of non-acceptance, even partial, of the order, the seller guarantees timely notification to the customer and refund (or equivalent discount) of the cost of the purchase.

1. METHOD OF PAYMENT

All prices on the site are for the public, so they include statutory VAT.

Prices are subject to change without prior notice, and the only correct price is the one quoted at the time of order confirmation.

The following payment methods are available on our site:

PAYPAL

CREDIT CARD

BANK TRANSFER

The order is considered accepted when payment is credited to our account.

The company may change payment methods without notice.

• MODE OF DELIVERY

Goods are transported through selected haulers and in compliance with the fresh chain where necessary.

The goods travel accompanied by the relevant transport document (DDT or accompanying invoice, hereinafter “bill”) issued upon acceptance of the order.

An invoice will be issued only upon the customer’s explicit request at the time of purchase with the information provided by the customer. The customer may request a copy of the invoice within the period of three months after issuance.

Up to the set limit, delivery costs are borne by the customer, beyond that delivery is free of charge.

Delivery charges and the amount beyond which they are included and free of charge are indicated when ordering; the company reserves the right to change both without notice.

Order fulfillment and related delivery times are always to be understood as indicative, no responsibility can be attributed to the seller in case of delay in order fulfillment or delivery of what has been ordered.

Upon delivery, the customer is required to check that:

• the packaging is undamaged, (neither damaged, wet, or otherwise altered)
• the number of packages (cartons, boxes etc.) corresponds to what is indicated in the bill
• the descriptions on the bill match what was ordered
• the name and references given at the time of the order are stated on the bill

If the check of the above points reveals any reports, the customer is required to mark them in written and legible form on both copies of the delivery note (the one to be returned to the carrier and the one that remains with the customer) in the presence of the driver before signing and accepting the delivery, then, within 10 days of delivery, the customer must send scans or photos of the delivery note with the reports to the email address given on the contact page.

The following acceptance of delivery by the customer and signing of the relevant delivery note without written reports the order is considered to be fully processed and delivered to the customer and the sales contract concluded, so no subsequent disputes will be accepted.

In case of unsuccessful delivery to the address indicated by the customer, an email is sent informing of this, in case of repeated inability to deliver the order is considered canceled; the amount of the order, minus shipping costs even if free of charge and any storage costs, will be returned to the customer.

1. RIGHT OF WITHDRAWAL

In accordance with Italian law and consumer protection, the customer has the right to return the goods within 14 days from the date of delivery without owing the company any explanation.

Goods must be returned by appropriate means to maintain the fresh chain, if required by the product, and in any case that will ensure their arrival in optimal condition.

Transportation costs of returning the goods shall be borne by the customer, even if the transportation should be arranged by the company.

After the returned product arrives at the location, the customer will be refunded the amount of the order including initial shipping charges (if paid) and deducted from any redelivery charges.

The customer must notify the company prior to the return of the product by written notice to the email found on the contact page.

However, customers who we found any abnormalities in the product are encouraged to contact the company before proceeding with the return.

1. APPLICABLE LAW

The contract of sale between the customer and the seller is concluded in Italy and governed by Italian Law. For anything not otherwise established, the relevant Italian Law shall apply.

For any disputes, the court of Verona has jurisdiction.

The company reserves the right to change the general terms and conditions stated on this page at any time without prior notice.

Any contractual or extra-contractual liability on the part of the company for direct or indirect damage to persons and/or property caused by the non-acceptance, even partial, of an order is excluded.